What is the status of my order?
Once your order is on its way, you'll receive a shipping notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.
If you still haven’t received it or you are having trouble tracking your order please contact us and we’ll...
Where is my order confirmation?
Once you have placed an order, you should receive an email order confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please contact us.
How do I track my order?
When your order ships you will receive a separate shipping confirmation email providing you with a tracking number and link to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too ...
I want to change or cancel my order
If you wish to change or cancel your order please contact us immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times this isn't always possible.
If your order has already left our warehouse we can't change or c...
I purchased an item on pre-order, when will it arrive?
If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product description.
Please allow 3-7 working days for your item to arrive after this dispatch date. If 7 days has elapsed after the proposed dispatch date please contact us.
What if I live outside EU VAT area?
Customers with shipping addresses outside of the EU VAT area are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your loc...
Can I buy VAT-free if I'm ordering for a company?
If you wish to order VAT-free for a company, please contact us directly by email to firstname.lastname@example.org
In the email, kindly specify the products you wish to order and submit your company's billing and delivery information. Please make sure to include a valid VAT-number and a telephone numbe...